Shipping policy

Pepper & Moss gift orders are sold and fulfilled by BroLink Network LLC, 25722 Kingsland Blvd, Ste 103F, Katy, TX 77494, United States.

Shipping Policy

Where we ship

We ship to all 50 U.S. states, including Alaska and Hawaii, at the same published rates. We do not currently ship outside the United States.

Free shipping

Free standard shipping on every order of $75 or more. Orders under $75 ship for a flat standard rate of $6.99. The threshold is the same for every state.

Processing time

All orders require 1–2 business days of handling for quality check and packaging before they ship.

Shipping rates & delivery time

  • Standard (USPS / UPS / FedEx): $6.99, free on orders of $75 or more. Ships in 3–6 business days after handling.
  • Express (UPS / FedEx): $12.99. Ships in 2–4 business days after handling.

The final shipping cost is shown at checkout before you pay. Business days are Monday–Friday, excluding federal holidays. Delivery times are estimates; deliveries to Alaska, Hawaii and remote ZIP codes, and orders during holidays or carrier delays, can take longer.

Sales tax

Listed prices include any applicable sales tax. The price on the product page is the price you pay; no tax line is added on top at checkout.

Order confirmation & tracking

You will receive an order confirmation email at the address you enter at checkout, usually within a few minutes. Once your order ships, you will receive an email with your tracking number; please allow 24–48 hours for tracking information to update.

Address accuracy

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address entered at checkout. If you notice an error, contact us immediately and we will do our best to help if the order has not yet shipped.

Damaged or lost packages

If your package arrives damaged or is reported lost by the carrier, email support@pepperandmoss.us within 7 days of the expected delivery date. We will work with the carrier and send a replacement at no additional charge, as described in our Refund Policy.

Questions about shipping? Email support@pepperandmoss.us; a real person answers within 1–2 business days.