Refund policy

Pepper & Moss gift orders are sold and fulfilled by BroLink Network LLC, 25722 Kingsland Blvd, Ste 103F, Katy, TX 77494, United States.

Return & Refund Policy

We accept returns and issue refunds. You may return most items within 30 days of the delivery date for a refund to your original payment method. Exchanges are handled as a return plus a new order.

Return eligibility

  • Returned within 30 days of the delivery date
  • Unused and in original condition, in the original packaging with any tags still attached
  • Accompanied by proof of purchase (order number or confirmation email)

Non-returnable items

  • Items marked "Final Sale" at the time of purchase
  • Items returned more than 30 days after delivery
  • Items that come back used, damaged through misuse, or without their original packaging
  • Custom or personalized orders made to your specifications

Restocking fee

There is no restocking fee. Eligible returns are refunded in full, less the return shipping fee described below.

How to start a return

  1. Email support@pepperandmoss.us with your order number and the reason for the return.
  2. Within 1–2 business days we send you a Return Merchandise Authorization (RMA) number and a prepaid return label.
  3. Pack the item securely and write the RMA number on the outside of the package.
  4. Ship the item back using the prepaid label.
  5. Once received and inspected, we process your refund within 5–10 business days.

Returns are accepted by mail only, to our return address: BroLink Network LLC, 25722 Kingsland Blvd, Ste 103F, Katy, TX 77494, United States.

Return shipping cost

Return shipping is a flat $6.99, deducted from your refund; the prepaid label is emailed once your RMA is approved. If the item is defective or we shipped the wrong product, the label is free and the full item price is refunded.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return. Depending on your bank, it may take an additional 3–5 business days to appear on your statement.

Exchanges

Want a different size, color or style? Start a return for the original item and place a new order for the one you'd like; we cannot hold stock during an exchange review.

Defective or wrong items

If you received a defective item or the wrong product, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund at no cost to you, including a free return label if the original item needs to come back.

Cancelling or changing an order

Contact us as soon as possible after ordering. We can usually cancel or adjust an order before it enters handling, generally within a couple of hours of placement. After that, please use the return process above.

Questions about a return? Email support@pepperandmoss.us; a real person answers within 1–2 business days.